Find answers about products, shopping and support at medicubeserum Store.
How do I choose a line for my skin concern?
Match the line to your main concern: Zero Line for pores and blackheads, Kojic and Deep Line for brightening/dullness, Pink PDRN for uneven tone and firmness, AGE‑R and Deep Line for anti‑aging, Red Line for acne‑prone skin, and Super Cica for redness or sensitivity. Combine topical steps (toner, serum, moisturizer) that suit your skin type.
What role do the devices play in a routine?
Devices such as Booster Pro X2, Mini Booster Pro Plus and RF Ultra Tune are designed to enhance absorption, firmness and definition using technologies like RF, EMS and ep (electrical pulse). Use devices according to their instructions and pair them with complementary serums or boosters for best results.
What is PDRN and which products use it?
PDRN appears in several products focused on plumping, tone and elasticity (often labeled Pink PDRN). These formulas are marketed to support skin radiance and resilience; check each product listing for specific ingredients and recommended use.
Are these products dermatologist tested?
Many items in the assortment are presented as dermatologist-tested and formulated with clinically tested ingredients. For confirmation of testing, safety notes and clinical claims, review the specific product listing or its ingredient panel.
How often should I use masks, pads and acid treatments?
Frequency depends on the product strength: gentle pads and hydrating masks can be used more regularly, while stronger acid treatments or exfoliating masks are typically used less often. Always follow the product’s directions, start with a patch test, and adjust frequency based on your skin’s response.
Which products are best for visibly smaller pores and blackheads?
Look for Zero Line offerings such as pore pads, cooling treatments and deep cleansing oils—these are formulated specifically for pore care. Pair topical pore treatments with regular cleansing and non-comedogenic hydration.
I have sensitive or acne-prone skin—what should I try first?
Start with soothing, low‑irritation items like the Super Cica Soothing line and mild Red Line treatments for acne-prone skin. Choose products labeled for sensitive skin, perform a patch test, and introduce one new product at a time to monitor tolerance.
How long do returns remain eligible?
Eligible return requests may be submitted within 30 days after delivery. See our Refund & Returns Policy for the complete conditions.
How do I contact the store?
Email [email protected] or call +1 873-354-6181 for product, order or store assistance.